Website bayaanacademy.com
Job Overview:
The Tech Support Specialist will play a crucial role in ensuring the smooth functioning of the online learning environment by providing technical support to students, faculty, and staff.
Responsibilities:
User Support:
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- Assist students, teachers, and administrative staff with technical issues related to the online learning platform, software applications, and hardware.
- Troubleshoot and resolve problems related to login issues, connectivity, software functionality, and other technical issues.
Software and Platform Management:
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- Provide guidance on the use of learning management systems (LMS), video conferencing tools, and other educational software.
- Collaborate with the IT team to ensure software and platforms are up-to-date and properly configured.
Device Support:
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- Offer support for various devices used in online learning, including laptops, tablets, and other electronic devices.
- Assist in the setup and configuration of devices for optimal online learning experiences.
Communication:
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- Communicate effectively with users to understand and diagnose technical problems.
- Conduct training sessions for students, faculty, and staff on the use of online learning tools and technology.
- Develop training materials and resources to enhance users’ technical proficiency.
- Clear and concise instructions to users for issue resolution.
Collaboration:
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- Collaborate with the IT team to escalate complex technical issues and participate in the resolution process.
- Work closely with instructional designers and faculty to address technology integration needs.
Qualifications:
- High level of trust and ability to work independently
- Proven experience in providing technical support, preferably in an educational or online learning setting.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with learning management systems, video conferencing tools, and other educational technologies.
- Knowledge of common operating systems and software applications.
- Related certification and coursework
Benefits:
- Work from home!
- Competitive Compensation
- Join our Family of 90+ Muslim Staff working in an Islamic Environment.
To apply for this position, please submit a cover letter, resume, and three professional references. Applications will be accepted until filled.